Sengokuhara Hisanoha

We had the annex room with the en-suite Onsen and private garden which was a delightful experience. We booked this room specifically due to the separate-sex nature at most public Onsens. When booking we also expected there will be French cuisine for dinner, but this has now changed after the closure earlier this year and instead we were served a sukiyaki. A traditional Japanese special occasion dish that consists of a broth which you boil vegetable, mushrooms and slices of beef in. During this time there is a small open bar with various soft and alcoholic drinks. Breakfast was a traditional asagohan teishoku with fish custard, a grilled fish and a small candle heated broth to boil the various bits in. The room was extremely large and spacious and contained a TV-sofa area, a teppanyaki seating / bedding area and two comfortable king beds with Japanese style pillows. The staff were also friendly and helpful

Staff was excellent and very friendly. Some of them spoke basic to moderate english and it was more than enough to get by. When we arrived we were offered welcome drinks to choose from, some of which included alcohol. We stayed in a separate Annex from the main building. It had pretty much all you need from in floor heating to our own private onsen and a mini garden out the back. It was a mix of traditional and modern interior. Size of the Annex was very big, great for a small family as it had two double beds along with two extra futons in the tatami area. The most notable part of our stay was the included dinner. Chef Saito is a master at his work on French cuisine. Each dish presented and executed almost perfectly with techniques I didn't know was possible. Breakfast was also included which is also worth it to partake in. Unfortunately, on the day of our checkout we missed out on the last bus going back to odawara station due to heavy snow. The manager and the staff were so kind to try help us find a way back for us. Though it was to no avail, as all buses and taxis were suspended. The manager ended up going out of his way to drive us back to the nearest available bus stop that was still in service. We ended up trying twice as the first time had heavy congested traffic. We returned back to the ryokan and departed again later in the afternoon.

We got the family room and it came with our own private onsen. The pictures that they put up doesn’t do any justice to the room. It was a really large room! Great space for a family of 4 and the private onsen was a great experience for our kids! Rooms were clean and warm. Beds were also comfortable! Food was great too!

We didn't experience meals at the resort, but my husband and I loved our room with private onsen and outdoor shower. The atmosphere was so soothing and peaceful. The room itself was also very large and included a couch which gave us a lot of comfort while we were there. The hotel was quiet and relaxing and the staff were all very kind.

The whole experience: the very friendly and welcoming staff, the comfortable beds and spacious rooms, starting and finishing the day at our private onsen, the recommended Mount Ashigara hike passing through the Kintoki shrine, and last but not least the phenomenal(!) food. We absolutely recommend Hakone Kuoritei for your next Hakone visit!